Questions and Answers
1. Does the sand come off in the wash?
Absolutely not. We 100% guarantee that that the sand print will last the life of the T-shirt or item. Test shirts have been worn, washed, and dried over and over again for over a year with NO cracking, peeling or sand coming off.
2. How does the sand stick to the shirt?
I came up with a Patent-Pending process that permanently adheres the sand to any textile article. Patent-pendings are in the United States, with International Patent Pending to follow. This means that you can only get these shirts through Aloha Sand Company here in Hawaii.
3. How do you wash an Aloha Sand T-shirt?
Like any other t-shirt. Just throw it in the washer or drier. You may see the instructions on the inside of the garment. For additional care, you may turn the garment inside-out. Line dry is ok too. We do not recommend dry-cleaning or ironing.
4. Is there a texture to your prints?
Yes, there is a texture of sand that is slightly rough to the touch. It is not abrasive however. It feels similar to wearing a shirt with sequins or glitter.
5. The printed areas looked raised, why is this?
Each design has a sprinkling of sand that is put on by hand, here in Hawaii. This layer of sand makes the print a bit thicker and gives a really nice, slightly raised effect.
6. Some of the pictures on the website look like there is glitter in the design....
There is a slight sheen to the sand printed area. Combined with the bumps of the sand, these areas sometimes reflect light in photographs. There is no glitter in the design.
7. The designs look like a mixture of sand. Is this the case?
Yes, each of the colors of sand are hand mixed to achieve the desired custom color, giving it more variation and added depth.
8. Do you get the black sand from the Black Sand Beach on the Big Island?
No, we are very respectful of our 'aina - or land here in Hawaii. Like Kona Coffee, we do use real sand, but it is a "special proprietary blend".
9. Do you get your sand from the beach?
No. In Hawaii, you are not allowed to take sand or shells from the beach for commercial purposes. We source our sand through a local supplier, so it is authentic Hawaiian sand.
10. What if we discover a flaw in the t-shirt?
We guarantee that all of our products are of the utmost quality, and pride ourselves on this daily. Because each item is unique, there will be color and texture variations due to the natural composition of sand. If you are not satisfied with your Aloha Sand Co. item, we will refund or replace your item no questions asked. And if it was a manufacturing defect, we will credit you the return postage as well. Drop us an email from the "Contact" page.
11. Do you license the process to other companies?
We are seeking a strategic partner to help expand and/or license the process in the US, as well as other countries, such as Japan, Brazil and Australia. Please contact us through the "Contact" page above.
